Frequently Asked Questions
Get answers to common questions about MECOOL Android TV Boxes, shipping, and support.
Are MECOOL TV Boxes Google Certified?
Yes, many of our flagship models are Google Certified and Netflix Certified. This ensures you can stream your favorite content in 4K resolution with official support for the Google Assistant and built-in Chromecast.
What is the typical shipping time for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery usually takes 7-15 business days depending on your location and the selected shipping method.
Do I get a warranty with my purchase?
Every MECOOL product purchased from our official store comes with a 12-month limited warranty covering manufacturing defects. Please keep your order ID for verification.
How do I update the firmware on my MECOOL device?
Our devices support OTA (Over-The-Air) updates. You can check for the latest firmware by navigating to Settings > Device Preferences > About > System Update on your TV box.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of delivery for a refund or exchange.
Which payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other localized payment gateways to ensure a safe checkout experience.