Returns & Refund Policy
At MECOOL, we offer a 30-day return window for all TV boxes and accessories to ensure you are completely satisfied with your streaming experience. If your device is defective or does not meet your expectations, we provide a straightforward process for replacements or full refunds.
Initiate a Request
Contact our customer support team at [email protected] within 30 days of delivery with your order number and reason for return.
Technical Assessment
Our technicians will provide remote troubleshooting steps to resolve any software issues before authorizing a physical return.
Ship the Product
Once approved, pack the device in its original packaging with all included cables and remotes, then ship it to our designated return center.
Inspection and Refund
After receiving and inspecting your returned item, we will process your refund or send a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing